Returns & Refunds
Your satisfaction is our priority
30-Day Return Policy
We want you to love your 9ct gold jewelry! If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund.
Return Requirements:
- Item must be unworn and in original condition
- Original packaging and tags must be intact
- Proof of purchase required
- Return initiated within 30 days of delivery
How to Return an Item
Contact Us
Email us at returns@9ctjewelry.shop with your order number and reason for return.
Receive Return Authorization
We'll send you a return authorization number and instructions within 24 hours.
Package & Ship
Securely package the item in its original packaging and ship to our returns address. We recommend using tracked shipping.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Returnable Items
- ✓ Unworn jewelry in original condition
- ✓ Items with original packaging and tags
- ✓ Standard catalog items
- ✓ Gift purchases (store credit issued)
Non-Returnable Items
- ✗ Worn or damaged jewelry
- ✗ Custom or personalized items
- ✗ Items without original packaging
- ✗ Sale items marked as final sale
Exchanges
We currently don't offer direct exchanges. If you'd like a different item, please return your original purchase for a refund and place a new order.
This ensures you get your preferred item as quickly as possible!
Return Shipping Costs
UK Returns: Return shipping is free for faulty items. For change of mind returns, customers are responsible for return shipping costs.
International Returns: Customers are responsible for return shipping costs. We recommend using tracked and insured shipping.
Need Help with a Return?
Our customer service team is here to make your return as smooth as possible.
Contact Us